At Stuffology, we are committed to providing high-quality products and services. Our return policy complies with Australian Consumer Law (ACL) and ensures your rights as a consumer.
1. Consumer Rights
You are entitled to a refund, repair, or replacement if the product is faulty, not as described, or does not perform as expected.
2. Eligibility for Returns
You can return products if they:
- Are faulty (unsafe, significantly different from the description, or damaged).
- Do not match the description or sample.
- Are not of acceptable quality.
3. Return Timeframes
- Change of mind: We do not accept returns for change of mind but may offer exchange at our discretion.
- Faulty products: Returns must be made within 14 days of discovering the fault, with proof of purchase.
4. How to Return a Product
To return a faulty product:
- Contact our customer service on the Contact Us Page.
- Provide details of the issue, including photos if relevant.
- Return the item with its original packaging and proof of purchase. We may cover return shipping costs for faulty goods.